If you're having trouble when you try to update your Xbox console, visit Troubleshoot problems with an update to your Xbox console. You see the following message when you start a game or an app: Update Required An update is available for this game from Xbox Live. Do you want to apply this update now? Xbox game and app updates download to your Xbox console. Generally, updates fix problems, add features, or prepare for new Xbox Live content. You'll be prompted to install available updates when you start the game or app.
You must be connected to Xbox Live to update a game or app. Most updates are fairly small and install automatically within a few minutes. Check the status of Xbox Live Check for service alerts on the Xbox Live status page, or see if an Xbox Live service alert appears at the top of this page.
If there are any service alerts, wait a while and then try again. Select Test Xbox Live Connection. If you receive a connection error, try using the Xbox Connection Error Solution.
Clear your system cache Press the Guide button on your controller. Go to Settings and select System Settings. Select Storage or Memory. Highlight any storage device, and then press Y on your controller.
It doesn't matter which storage device you select; the cache will be cleared for all storage devices. Select Clear System Cache. Delete and reinstall the game or app You might be able to correct problems related to downloading a game or app update by deleting the game or app from your console and then installing it again. Warning When you delete a game, saved game information is also deleted.
For information about how to copy content to a storage device, see Copy, move, or delete Xbox saved games, profiles and avatar items. From the Xbox Dashboard, go to settings and select System. Select Storage, and then select Memory Unit.
Select Games and Apps. Find and select the game or app you want to delete. Redownload the game or app: If you downloaded the game or app from Xbox Live: Go to settings and select Account. Browse your download history.
Select the item, and then select Download Again. Note If you want to see the charges on your Xbox Live account, see Check your Xbox Live subscription and transaction history. If you originally installed the game from a disc, install the game again. Start the game, and then download the update again when prompted to do so.
Try a direct modem connection If your Xbox console connects to the Internet through a router or gateway as opposed to directly through a modem , try connecting the console directly to the modem. Plug one end of a network cable into the back of your Xbox console and the other end into your modem. On the console, sign in to Xbox Live and start the game.
Choose to download the game update. Contact the manufacturer of your router or gateway for help troubleshooting this problem. How do I know if my game is up to date? Make sure your console is connected to Xbox Live, and then start the game or app.
Do I have to buy additional content for an update? If you're having a problem downloading or installing an update, see Solution 2 , above. Note If you see an error code when you try to install an update, visit Xbox system update error codes.