Always accommodating when we ask for late checkout. AccorHotels certified review Martin L. A few issues I experienced: It arrived too late so I had to take a shower instead. A 30 minute wait for an item that should be in the room already is unacceptable.
Also the service in the cafe at the front of the hotel was slow- it took 20 mins for 2 Coffees to arrive despite the cafe being practically empty- we had to change to getting the Coffees to go as they took so long because we had a meeting to get to. Our hotel has responded to the review Our hotel has responded to the review Dear Martin l. I appreciate you letting us know about your experience and I do apologize that it did not meet expectations.
It is very disappointing to hear of the delay for simply items which would have been in the room on arrival and to hear of your breakfast experience.
I did pass your feedback on to our General Manager who attempted to get in touch. I do hope you have the opportunity to speak to her and if I can be of any assistance please let me know.
I do hope we have the opportunity to welcome you back in the future and give you the service experience expected of our five star hotel. We had a wonderful time celebrating our 15th wedding anniversary with our little children. The hotel was great as it catered for kids. Thank you for the complementary champagne and cake, they were super yummy!
Great location, customer service and facilities. Will definitely recommend and be back! Our hotel has responded to the review Our hotel has responded to the review Dear Maria C. I am thrilled that you chose to celebrate such a special occasion with us and that the team looked after you.
I have shared your kind words with our team! I hope we can welcome you back in the future and if I can be of any assistance please let me know. The location is central to everything in Sydney, and we are always made to feel welcome, and that's the reason I keep coming back. Our hotel has responded to the review Our hotel has responded to the review Dear Jim, Thank you so much for your great review on your stay, I am so pleased that you enjoyed your experience at Pullman Sydney Hyde Park.
Thank you very much for sharing and I have passed on your comments to our team. I look forward to welcoming you back to stay in the future! I am so pleased to read that you find your stays comfortable and convenient and that the staff are friendly- I have shared your kind words with the team.
Thank you for your feedback on your arrival experience, I will certainly look at additional training for our newer reception staff. Should you wish to provide any further comments or need any assistance please feel free to reach out to me directly. I hope we have the opportunity to welcome you back in the near future.
I am so pleased that you had an excellent stay and enjoyed the staff and the location. I am sorry for the wait for the omelette at breakfast and have passed this feedback on to our Executive Chef and Food and Beverage Manager. Thank you for letting me know about this. I was surprised that the hotel wanted to charge me for WiFi use. Utilities like water, electricity and WiFi should be treated equally. Our hotel has responded to the review Our hotel has responded to the review Dear Geoff, Thank you very much for taking the time to respond to our guest survey and sharing your feedback on your experience with us.
Guest feedback is very important to us at Pullman Sydney Hyde Park. Thank you for sharing your concerns regarding the WiFi in the hotel, I appreciate your feedback on this and I understand as a corporate client having WiFi included is a requirement. I have made a note on your profile to ensure this is included for any future stays. Guest feedback is very important to us at Pullman and I appreciate you taking this opportunity.
I do apologise that this stay did not meet your expectations, I can see that you have stayed since and I hope that this stay was an improvement. I am very sorry to hear that the safes do not always function and that there is noise from the rooms close to the elevators. I have made the appropriate notes on your profile to ensure you are not allocated these rooms again. I hope we have the opportunity to welcome you back in the near future and please let me know if I can be of any assistance.
It was just me staying and it was very nice spacious room. We're thrilled to hear you enjoyed your stay and you found our rooms spacious and beautiful! I know our team will be delighted to hear such positive feedback. We hope to welcome you back in the near future. Noeleen at reception of Pullman Hyde Park.
I am thrilled to read that Noeleen provided excellent services and I have shared this with her and our team. The bedside light on the window side did not work.
The lights in the room went off four times on the Monday. They went off, then came back on after a short period. Our hotel has responded to the review Our hotel has responded to the review Dear Alan, Thank you very much for taking the time to respond to our in house guest survey and sharing your feedback on your experience with us.
I am very sorry that you experienced some problems during your stay and I appreciate you letting me know about these. It is my hope that we will have the opportunity to better serve you in the future and please let me know if I can be of any assistance.