Published Tuesday, June 5, Updated Friday, June 8, Horrible service and belligerent reps Horrible service and reps who are antagonistic and customer hostile.
That's just sitting in the hallway where any of the other 20 tenants could have taken it A 43" computer monitor and a mobile stand. I've called them and they belligerently claim they are allowed to do that and I should take it up with Amazon.
Part of the problem is how hostile, righteously indignant, belligerent, rude and unhelpful their reps are. I guess they must get this kind of thing a lot because I'd barely spoken and they were on the defensive loudly. That's evidence enough for you! I'm in a lockout building. How is the delivery agent bypassing the lockout to get in? Purolator has said the local dispatch will call me and they don't. Amazon are not the ones gaining access to a lockout bldg and then leaving things sitting in the apartment hallway.
This is the second time in a week. Phone Amazon and ask to have Purolator de-prioritized on your account. This means Purolator will only be used as a last resort - still too much in my opinion. One star is too high a rating for this garbage company who cares nothing about their customers. He wasn't let into the building. Myself and bldg management reviewed the lobby security footage today from yesterday. What the Purolator driver did was grab the door as it was closing from someone else who had been buzzed in.
He knows that he is not supposed to enter unless he's buzzed in. I reported all the info including describing the video footage to Purolator. Purolator again promised a local manager will get back to me.
My bldg manager is putting the video on a USB for me so I will have that available. As far as contacting you at your bs email. For one more layer of obfuscation and bureaucracy. Get your company to do the initial thing they promised and that is to have the local manager to get back to me. The regional manager finally called.
She was a defending her driver's actions of entering the bldg without being let in by me. She eventually just ended the call in my mid sentence saying have a good day and just hanging up. I called her back and she had a little petulant flip out on the phone. She was more interested in being right than actually solving the problem. Tells you everything you need to know about this garbage company.