Soulmates has brought together thousands of happy couples since launching in How does Soulmates work? Soulmates has thousands of members throughout the UK and beyond, of all ages, backgrounds and sexual orientation. You can browse profiles before joining. If you like what you see, you can join and create your own profile for free.
To contact other people and use the full set of features of Soulmates you must purchase a subscription. Soulmates and the Guardian Rather than benefiting shareholders or a proprietor, Soulmates profits are reinvested into the Guardian Media Group to sustain journalism that is free from commercial or political interference and upholds the values of the Scott Trust How does it work?
What do I get for free? You can create a profile about yourself, with pictures and information about your interests, and you can search and browse for other Soulmates. You can tell us what you are looking for in your match, such as their age and location. You can read other users' profiles, and add them to a list of people you like. What do I get when I subscribe? As a subscriber you have access to the full gallery of pictures on Soulmates profiles, and all their profile information.
You can run advanced searches. Most importantly, you can contact other Soulmates using our messaging service , at your computer or on your mobile phone. How much does it cost? How can I pay? You can pay using a credit or debit card. The secure payment will be processed by our payment provider.
You will receive confirmation by email when your payment has been processed. Soulmates subscriptions will automatically renew and can be cancelled at any time on 'your account' page. How do I join? You can join by choosing a username, password and providing your email address, as well as telling us basic information about your gender and sexual preference.
My profile How do I create my profile? The more you share, the more you're likely to be contacted by other Soulmates users. If you're stuck for words, try thinking about how you might start a conversation, and don't stress - you can edit your profile any time. How does Soulmates verify profiles? An experienced team of UK based moderators review all profiles and monitor the Soulmates service. Be assured that Guardian Soulmates does not create 'false profiles' for any purpose whatsoever, and has never done so, nor does the site enable 'mass' messaging from one person to thousands of others.
Will my information be shared with other dating services? Guardian Soulmates does not share profiles with any other dating services. The only profiles on Guardian Soulmates are those of users who have registered with Soulmates. What do I need to do to appear in search results? How do I upload a picture? Follow the onscreen instructions to upload pictures from your computer or mobile. The customer service team will check your picture, and if there are any problems they'll be in touch.
What makes a good profile picture? Your profile picture should be a true portrait of yourself - hiding behind a big hat, or with an arm around your ex does not make a good picture.
Can I add more photos of myself? You can add up to nine more photos of yourself in your gallery. Can I control who sees my photos? To reach more people, your photo can to appear on the Guardian website - you can choose not to appear on the Guardian by reviewing the settings on ' your account '.
Your gallery pictures will only be shown to Soulmates subscribers. You can choose to only allow people you like to view a gallery picture. Why has my profile picture been rejected? Common reasons for rejecting a profile photo include poor image quality, obscured face, image distortion, or a second person is in the picture. Can I change my profile name? If you want to change your profile name once you have set it up, you can do so on the ' your account ' page.
Profile privacy How will my location be displayed? You will be asked to enter your post code or town when editing your profile. The post code will not be visible on your profile and is only used to match you with other Soulmates users.
You'll see options for the location on your profile, selecting whether you want to share your detail of your local area, or just your town, county or country. What does the 'Hide' button do? You can use the 'Hide' button to stop people appearing in 'Your matches' and your 'Find a soulmate' search results. What if I want to hide my profile?
This feature is so that you can maintain your Soulmates profile and return to it later if you wish. When hidden, all of your profile content and your messages stay saved. Your subscription will continue throughout - you can easily make your profile visible again at any time and carry on using Soulmates.
Can someone I've hidden view my profile, 'like' me, and send messages? The 'Hide' button only removes a profile from your search results. If you want to prevent a person from sending you messages please use the 'Block' feature. What's the difference between 'Hide' and 'Block'? Messages from a person that you have blocked will not be delivered to you. Why can I not see the 'Hide' feature on certain pages of the site? What happens if I do a username search for someone I've hidden?
The user will not be found as you have hidden them from all search results. How can I see who I have hidden? How do I unhide a profile? Searching How do I search for someone? Anyone can search by gender, age, location, and whether someone has a photo.
You can change your search criteria from the search results page. How do I narrow down my search results? Subscribers can filter their search results. Your search results will update as you change these options.
How do I save searches? You can save up to 10 searches. What's the difference between 'Find a soulmate' and 'Your matches'?
We use the criteria you select in the 'Who you're looking for' page to create a list of compatible Soulmates in 'Your matches'. The list is based on two-way matching, taking into account the importance of each criteria to you and your match. You can choose the importance of each matching criteria by using the slider tool. The 'Find a soulmate' page allows you to search for other Soulmates and easily change your search criteria by age, location and keyword, and sort them by best match, age, last login and recently updated.
What is the slider tool on the 'Who you're looking for' page? The slider tool let you tell us how important each criteria is to you when looking for a Soulmate. For instance, if you are looking for someone of a particular height, and this is very important to you, move the slider over to the right towards 'Essential'. Contacting other users What makes a good first message?
A first message needn't be very long. It's good to show that you've read their profile and you're interested in what they've said. You can see if they've read your message by looking at the message from your sent mail. You mustn't share contact details in a first message. What if I have a problem with another Soulmates member? If there are any problems with people you meet through Soulmates, please contact our customer services team with your username, their username, and a description of the problem.
The team will investigate and take appropriate action. Or you can send them a message and see what happens! Any member can 'like' someone but you need to subscribe before you can send messages. Subscriptions and payment Where are my subscription details?
To see your subscription details, go to Your subscription status. This will show the date and amount of your last and next payments. Why would I have ongoing payments?
Like most dating services we will automatically take monthly payments.