Frequently Asked Questions What payment options are available? I'm expecting a shipment. When will it arrive? Track the status of your shipment on fedex. We are unable to specify an exact delivery time. Typically deliveries occur during normal business hours and depends on the service selected. If you do not have your tracking number, contact the shipper to obtain the tracking number. Customer service may be able to find your shipment information if you are unable to get your tracking number from the shipper.
Contact us at 1. How do I change the delivery address on my shipment? If you are the shipper, you may contact FedEx Customer Service at 1. Please have the account number available when you contact Customer Service with a reroute request. Please see the FedEx Service Guide for more information concerning this service and applicable fees.
If you are the intended recipient of the package and you wish to provide additional information about the delivery address example, add a suite or apartment number , you may contact FedEx Customer Service at 1.
Some restrictions may apply. You may request your package be held for pickup at your nearby FedEx Office location. Now what can I do? For packages not requiring a signature for release, our drivers will leave the package at a recipient's door, or other secure location, if the driver believes it is reasonable to do so.
In most cases, FedEx will attempt to deliver your package three times before returning to the shipper. When the driver is unable to leave your package, they will leave a door tag on your door, informing you of the delivery attempt. The door tag contains information that may offer you the option to sign the door tag and have the driver leave your package in a secure location on the next delivery attempt, typically the next business day.
If signing the door tag is not possible because the shipper has requested an in-person, direct signature, you may request your package be held for pickup at your nearby FedEx Office location.
I won't be able to sign for my package. What can I do? If your package was shipped with the Indirect Signature Release option, you may leave a signed and dated handwritten note on the door instructing the driver to leave the package at your door.
Click here for FedEx locations How do I determine the delivery address of my shipment? If you have the tracking number, you can access delivery city information and signature information if a signature was obtained.
Click here to track your shipment. If you need the detailed delivery information includes address , you can obtain a Signature Proof of Delivery online by using your tracking number and the shipper's or payer's account number. Can I get a copy of the delivery signature? Proof of delivery is offered for most packages shipped within the U. Shipment delivery signatures from other international locations are not available at this time.
How do I specify a time window for delivery? FedEx has a variety of shipping options: Select the service that delivers by your specified time. If your recipient wishes to schedule a specific time frame for delivery, you can select one of our premium service upgrades: My package was supposed to be here, but it has not arrived.
A good first step is to track the status of your package using your FedEx tracking number. The tracking number enables us to provide you with your package's most up-to-date tracking information. If the tracking results do not answer your question, your next step can be to contact FedEx for further assistance. Information about your package The tracking detail page provides detailed information about your shipment, including your shipment's current status and estimated delivery date.
Delivery days and times vary by service type: Monday through Friday, 8 a. Tuesday through Friday, 9 a. If the tracking page indicates your shipment is on time, use the estimated delivery date as a guide to when your shipment will arrive. I tracked my shipment, and there haven't been updates on it in more than a day. What should I do? For additional tracking information, contact us at 1. Customs and clearance delays occur for a variety of reasons.
If additional information is required from the shipper or recipient, FedEx will attempt to contact them. I tracked my shipment, and there are no scans. If there are no scans for the tracking number entered, contact your shipper to verify the tracking number is correct.
If you are the shipper, and it has been more than 24 hours since you dropped off the shipment or had the shipment picked up, please contact us at 1. What are your delivery hours? Please note, specific delivery times may vary by location, especially for rural areas.
I don't understand the route my shipment is taking. The city where my shipment is being scanned doesn't appear to be on the correct route. Should I be concerned? Shipments may move through regional sorting locations before arriving at the delivery destination. Often times this may not appear to be the most direct route from the pickup location to the delivery destination.
When I first tracked the shipment, it had an estimated delivery date, and now there isn't one. What does this mean? We are able to provide the estimated delivery date information for many of our shipments. When the shipment encounters a delay or an exception in handling, we may not be able to accurately state when we expect the shipment to be delivered.
What does the "status of exception code" mean? This is information noting that there was an exception to the traditional in-person courier delivery.
For example, perhaps no one was at the destination address so the package was left with a neighbor or front desk, or it was not left and delivery will be reattempted, or it was left without a signature because we had prior approval from the sender or recipient to do so.